ACRS is committed to providing the highest levels of customer service - this includes protecting the privacy of our members and customers. We recognise that the information given to us by members is of a personal nature and ACRS has a comprehensive company privacy policy which reflects this. We are bound by the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of personal information.
What your personal information is
Personal information is any information or an opinion (whether true or not) about you. It may range from the very sensitive (e.g. medical history or condition) to the everyday (e.g. address and phone number). It would include the opinions of others about your work performance (whether true or not), your work experience and qualifications, aptitude test results and other information obtained by us in connection with your possible work placements. Personal information includes sensitive information.
What sensitive information is ?
Sensitive information is a special category of personal information. It is information or opinion about your:
- racial or ethnic origin;
- political opinion;
- membership of a political association or religious beliefs, affiliations or philosophical beliefs;
- membership of a professional or trade association or membership of a trade union;
- sexual preferences or practices;
- criminal record;
- health or disability (at any time);
- expressed wishes about the future provision of health services.
It includes personal information collected to provide a health service. Sensitive information can, in most cases, only be disclosed with your consent.
Who will be collecting your personal and sensitive information ?
- Your personal and sensitive information will be collected by ACRS for its own use.
How to contact us.
If you wish to contact us about your personal or sensitive information you should contact
Privacy Co-Ordinator
Tel: 1300 667 771
Fax: (02) 9744 1830
Email:
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during normal office hours which are 9.00am - 5.00pm
How your information will be collected
Personal and sensitive information will be collected from you directly when you fill out and submit one of application forms or any other information in connection with your application to us for registration.
Personal and sensitive information will also be collected when:
- we receive any reference about you;
- we receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body;
- we receive the results of any competency or medical test;
- we receive performance feedback (whether positive or negative);
- we receive any complaint from or about you in the workplace;
- we receive any information about a workplace accident in which you are involved;
- we receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you are involved;
- you provide us with any additional information about you.
Your information will be used.
Your personal and sensitive information may be used in connection with:
- your actual or possible work placement;
- your performance appraisals;
- our assessment of your ongoing performance and prospects;
- any test or assessment (including medical tests and assessments) that you might be required to undergo;
- our identification of your training needs;
- any workplace rehabilitation;
- our management of any complaint, investigation or inquiry in which you are involved;
- any insurance claim or proposal that requires disclosure of your personal or sensitive information.
Your personal and sensitive information may be disclosed to...
- actual customers and clients of ACRS
- referees;
- our insurers;
- a professional association or registration body that has a proper interest in the disclosure of your personal and sensitive information;
- a Workers Compensation body;
- any person with a lawful entitlement to obtain the information.
- banking institutions;
If you do not give us the information we seek
- we may be limited in our ability to locate suitable work for you;
Customer Information
Customer information may be disclosed to:
- Our Insurers;
- A Workers Compensation body;
- Any person with a lawful entitlement to obtain the information;
- Banking institutions;
- Management of any compliant investigation or inquiry in which the customer may be involved;
You can gain access to your information to correct it if it is wrong
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
In some cases we may impose a moderate charge for providing access to personal or sensitive information. We will not charge you simply because you lodge a request for access.
Copyright © 2003 ACRS All rights reserved.
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